Privacy Policy
Jade Drop: Merge Puzzle publishes this page so users can review important app, policy, and support information in one official location.
Privacy Policy
We respect your right to privacy. This Privacy Policy from TecnoLeeD explains how Jade Drop: Merge Puzzle collects and handles your personal data.
This policy is effective as of 2026-06-03. For privacy questions, reach our team at clientnow@musesong.com.
Jade Drop: Merge Puzzle is a free-to-play mobile game. This policy explains how data is handled across all features of the application.
TecnoLeeD processes personal information only when we have a valid reason — to provide the game, improve it, or comply with the law.
> Note: You must be at least 13 years old to use this app.
Downloading or playing Jade Drop: Merge Puzzle indicates you agree to the practices described here.
This policy does not apply to third-party services linked from the app. Always review their privacy policies separately.
Contact TecnoLeeD at our support team with any questions about this policy.
Product Privacy Notes
This Policy applies to Jade Drop: Merge Puzzle in the context of its app presentation. References to activity may include ordinary screens, ad placements, diagnostics, support requests, or interface messages where applicable.
The product theme does not change the categories of data described in this Policy. We focus on app operation, safety, advertising disclosure, support, and user privacy rights.
Data Collection Practices
TecnoLeeD collects limited information to operate Jade Drop: Merge Puzzle effectively. Here's a breakdown of what we collect and why.
Automatically Collected Data
When you use Jade Drop: Merge Puzzle, our servers and integrated SDKs automatically collect:
- Device information (model, OS, screen resolution)
- Pseudonymous device identifiers for analytics
- Gameplay telemetry (events, session timing, feature usage)
- App performance and crash data
- Approximate geographic region derived from IP address
- Contact customer support (email and message content)
- Create or edit your in-game profile
- Submit feedback or bug reports
Platform Data: If you connect via Apple Game Center or Google Play Games, we may receive your platform username and game-related data as permitted by those platforms.
Data collection questions? Email clientnow@musesong.com — we respond within 30 days.
Purposes for Processing Your Data
We are transparent about why we use your data. The following describes every purpose for which TecnoLeeD processes your information.
To Deliver the Game
- Provide gameplay features and content
- Sync your progress across devices
- support app operation
- Respond to customer support requests
To Improve the Game
- Analyze gameplay data to understand what players enjoy
- Identify and fix bugs and performance issues
- Test new features before broad release
- Make data-driven design decisions
For Safety and Fairness
- Detect cheating or fraudulent activity
- Protect players from harassment or abuse
- Maintain the integrity of game systems
Communication: We use contact information you provide to respond to support inquiries and send essential service-related notifications.
Important: TecnoLeeD does not sell, rent, or trade your personal information to third parties.
Questions? We're at our support team.
Third-Party Data Sharing
Transparency about data sharing is important to us. Below is a complete list of who may receive your information and under what conditions.
Trusted Vendors: Companies we engage to help run the game (for example, cloud servers, analytics platforms, and support software) may receive limited data. All are bound by contracts requiring data protection.
Law and Safety: We may share data when legally required (e.g., by court order or government request), or in good faith when necessary to protect safety, prevent fraud, or enforce our Terms.
Corporate Transactions: In the event of a company merger, acquisition, or restructuring, your information may transfer to a new entity — which will be bound to honor this Privacy Policy.
We do not sell your data. We never sell, rent, or auction personal information to advertisers, data brokers, or any other third party.
Reach our team at our support team — we respond within 30 days.
How We Use Tracking Technologies
Mobile apps use different tools than websites to measure usage. Here's how Jade Drop: Merge Puzzle tracks performance and player behavior.
Integrated Analytics: Our analytics providers receive device-level data and gameplay events in pseudonymized form. This helps us understand how players experience Jade Drop: Merge Puzzle without identifying individuals.
Advertising Identifiers
Your device's Advertising ID (Apple IDFA / Google GAID) may be used to attribute app installations and measure campaign effectiveness. You can opt out via device settings.
Opt-Out Options:
- On iOS, use the App Tracking Transparency prompt to limit tracking
- On Android, go to Settings → Google → Ads to opt out or reset your ID
Crash Reporting: We use crash analytics tools that automatically collect error logs when the app crashes. This data is used solely to identify and fix technical issues.
We do not use tracking data to serve behavioral advertising inside Jade Drop: Merge Puzzle without your explicit consent.
Tracking questions? Contact our support team.
Child Safety and Privacy
The privacy of children is a top priority at TecnoLeeD. Here's how we protect young players of Jade Drop: Merge Puzzle.
No Data Collection Without Parental Consent
We do not knowingly collect personal information from children under 13 without verifiable parental consent. If we learn that we have collected data from a child under 13 without consent, we will delete it promptly.
What Parents Can Do:
- Ask us what data we have collected about their child
- Request that we delete it
- Refuse further collection
To make a request, contact our support team with subject line 'Child Privacy Request.'
Child-Safe Design: Jade Drop: Merge Puzzle is designed to be age-appropriate. We minimize data collection, avoid behavioral advertising for children, and disable or restrict social sharing features for younger users.
Parents who have concerns about their child's privacy in Jade Drop: Merge Puzzle should contact our support team. We take every concern seriously.
Children's privacy questions: our support team.
Mixed Audience Notice
We work with advertising partners to show ads in our app. We do not use personal data from users under 13 for targeted or behavioral advertising.
Your Privacy Rights
Privacy rights vary by jurisdiction. This section explains the rights you may have regarding your personal data in Jade Drop: Merge Puzzle.
What You Can Ask Us To Do:
- Show you what data we have (Access)
- Fix errors in your data (Correction)
- Delete your data (Erasure)
- Give you a copy to take elsewhere (Portability)
- Stop certain processing (Objection/Restriction)
EU/UK Users (GDPR): You have the right to lodge a complaint with your local supervisory authority if you believe your data is being processed unlawfully. Contact details for EU supervisory authorities are at edpb.europa.eu.
Submitting a Request: Send a rights request to our support team. We may ask for identity verification and will respond within 30 calendar days.
Withdraw Consent: Where our processing is based on your consent, you may withdraw it at any time. This doesn't affect the lawfulness of processing before your withdrawal.
Corrections: If you notice inaccurate data — like a wrong email address in your profile — contact our support team and we'll fix it promptly.
Questions about your rights? Email our support team.
Data Lifecycle
We believe in keeping your data only as long as it's genuinely needed. Below are our retention periods for each type of information we collect.
We retain your gameplay and account data for as long as your account is active. After you request deletion, we remove data within 30 days. Support records are kept for up to 12 months, and analytics data is automatically purged after 90 days.
Account Dormancy: Accounts inactive for more than 2 years may be subject to data minimization. We'll notify you before taking any action on a dormant account.
Requesting Deletion
You can request deletion of your data at any time by contacting our support team. We process deletion requests within 30 days.
Where permanent deletion is not technically feasible immediately, data is anonymized as an interim measure before final deletion.
Data retention questions: our support team.
How We Protect Your Data
Your data's security is important to us. This section describes the technical and organizational safeguards TecnoLeeD maintains.
Encryption: All data transmitted between your device and our servers is protected by TLS encryption. Stored data is encrypted at rest using industry-standard algorithms.
Organizational Safeguards:
- Staff receive privacy and security training
- Access to personal data is limited to employees who need it
- We maintain a formal incident response plan
- Third-party processors must meet our security standards
An Honest Note
No system is perfectly secure. While we maintain strong protections, we cannot guarantee absolute security of data transmitted over the internet. We encourage you to protect your account credentials and keep your device software updated.
In the event of a significant data security incident affecting your information, TecnoLeeD will notify you promptly and comply with all applicable breach notification laws.
Security questions? Email our support team.
Third-Party Tools and Services
Jade Drop: Merge Puzzle integrates the following third-party tools to support app functionality, performance measurement, and ad delivery infrastructure. These tools operate under their own privacy policies.
- Adjust — Mobile attribution and ad revenue tracking: Privacy Policy
- AppLovin MAX SDK — Ad mediation layer that loads and displays ads from integrated ad networks: Privacy Policy
- Android: Settings → Google → Ads → Opt out of Ads Personalization
Questions about our third-party integrations? Contact us at our support team.
Advertising Partners
Jade Drop: Merge Puzzle is free to play and supported by in-app advertising. The following ad networks deliver advertisements within the app. Each network may collect device identifiers and interaction data to serve and measure ads.
- Google AdMob: Privacy Policy
- Meta Audience Network: Privacy Policy
- AppLovin / MAX: Privacy Policy
- Unity Ads: Privacy Policy
- IronSource (Unity LevelPlay): Privacy Policy
- Yandex Mobile Ads: Privacy Policy
- Verve Group: Privacy Policy
- Mintegral: Privacy Policy
- Liftoff (Vungle): Privacy Policy
- Chartboost: Privacy Policy
- Pangle (TikTok for Business): Privacy Policy
- InMobi: Privacy Policy
- DT Exchange (Digital Turbine): Privacy Policy
- BidMachine: Privacy Policy
- BIGO Ads: Privacy Policy
- Moloco: Privacy Policy
We work with advertising partners to show ads in our app. We do not use personal data from users under 13 for targeted or behavioral advertising.
To opt out of interest-based advertising, visit Your Ad Choices or adjust your device's advertising settings.
Data Transfers Outside Your Country
TecnoLeeD operates globally. Your data may be processed in countries outside where you live, including the United States or other regions.
Our servers and third-party service providers are located in various countries, including the United States and the EU. Your data may be processed in any of these locations.
How We Protect Transferred Data (EU/UK)
For transfers from the EEA or UK to countries without an adequacy decision, we use:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- UK International Data Transfer Agreements (UK IDTA), as applicable
Our privacy standards apply globally. Your data receives the same level of protection in all countries where we operate.
For more information about international transfer safeguards, including copies of applicable SCCs, contact our support team.
Questions about cross-border data transfers: our support team.
Revisions to This Policy
We occasionally update this policy to reflect new features, legal requirements, or improved data practices. Here's how we handle changes.
Staying Informed: When we make significant changes, we'll notify you through the app. For minor adjustments, we'll simply update the effective date.
Version Tracking: The effective date at the top of this page shows exactly when the policy was last updated. Previous versions are archived and available on request.
Your Options: If you disagree with an updated policy, you may stop using Jade Drop: Merge Puzzle before the changes take effect. Continuing to use the app after the effective date means you accept the updated terms.
Reach our support team with any policy questions.
Privacy Contact
For any privacy-related questions, concerns, or rights requests, please contact TecnoLeeD using the information below.
Contact Details
- Privacy and Legal: our support team
- Customer Support: our support team
When to Expect a Reply: Acknowledgment within 5 business days, full response within 30 days. We always keep you informed of progress.
When submitting a rights request, please include: the specific right you're asserting, your account identifier if available, and your jurisdiction. This helps us respond faster.
DPO Contact: Our Data Protection Officer can be contacted at our support team with the subject line 'DPO Inquiry'.
Supervisory Authority: EU/UK residents have the right to lodge a complaint with their local data protection authority. EU authorities: edpb.europa.eu. UK: ico.org.uk.
Thank you for trusting Jade Drop: Merge Puzzle with your data. We're here at our support team.